We know auto body repair and collision repair come with a lot of questions. Our goal is to give you clear, friendly answers in plain language so you always feel informed and comfortable throughout the process.
An auto body shop repairs the exterior and structural parts of your vehicle when they have been damaged in a collision or everyday use. This includes panels, bumpers, fenders, paint, and cosmetic or structural issues. At Wenzl’s, we focus on restoring your vehicle’s appearance and safety with quality-driven, OEM-focused repair standards.
Auto body repair usually refers to cosmetic or minor body damage, such as dents, scratches, and small panel repairs. Collision repair is for deeper or more complex damage that can affect the frame, structure, or safety systems. If you are unsure which one you need, we can look at your vehicle and guide you in the right direction.
Yes, we repair all makes and models of cars, trucks, and SUVs. Our focus on OEM procedures ensures each repair is done correctly for your specific vehicle. No matter what you drive, we will walk you through the process and help you feel confident about the repair.
Yes, we repair smaller dents and door dings. Some of these dents may be good candidates for Paintless Dent Repair, and we will let you know when that option makes sense. If PDR is not the right fit, we can help you with traditional repair methods.
Yes, we repair hail damage ranging from a few small dents to widespread storm damage. We will evaluate your vehicle and explain whether Paintless Dent Repair or traditional body repair is the best option. Our team will guide you through the insurance side as well if needed.
No, we do not perform rust repair. Rust behaves differently from collision damage and requires a different type of restoration work. We focus on collision and auto body repairs so our quality stays consistent.
No, we do not work on classics or restorations. Our shop is dedicated to repairing newer vehicles, so we can follow OEM procedures and ensure safe, proper repairs.
No, we do not repair RVs, trailers, or heavy-duty vehicles. We focus on cars, trucks, and SUVs so we can deliver the level of detail and quality our customers expect.
Yes, walk-in estimates are welcome. You can stop by any time during business hours, and we will take a look at the damage. If you prefer, you can also start with a photo estimate online.
Cosmetic dents and panel damage usually fall under auto body repair. If the damage affects alignment, structure, sensors, or overall safety, it is collision repair. Bring your vehicle in and we will help you understand the best path forward.
Yes, we follow OEM repair procedures for every repair that comes through our shop. This ensures your vehicle is repaired to the standards set by the manufacturer. It also means we take the time to do the job safely and correctly.
Yes, we prioritize OEM and OEM-approved parts whenever possible. These parts are designed for your exact vehicle, which helps ensure proper fit, function, and long term reliability. If alternative parts are suggested by your insurer, we explain the options clearly.
Absolutely. We take the time to walk you through your estimate so you understand what each item means and why it is needed. Our goal is to make the process clear and comfortable from the beginning.
Yes, even what looks like minor damage can impact sensors, cameras, structure, or alignment. Modern vehicles rely heavily on technology that must work correctly after a collision. That is why proper OEM procedures and trained technicians matter.
Yes, we repair structural and unibody damage following OEM measurements and repair procedures. Structural integrity is critical for safety, so we make sure these repairs receive close attention and meet manufacturer expectations.
Yes, we blend paint to match the surrounding panels using a modern waterborne paint system and digital color matching. This helps ensure the repair is as seamless as possible. Our goal is to return your vehicle looking like it did before the damage.
No, you do not need an appointment. Walk-ins are always welcome, and we can usually look at your vehicle within minutes. You can also schedule ahead if you prefer.
Most estimates take only a few minutes, especially for straightforward damage. More complex damage may require additional inspection time so we can be thorough. We will always communicate clearly about what we find.
Yes, a photo estimate is a convenient way to start. It gives us a general idea of the damage, but an in-person inspection is needed to confirm the full scope. We will guide you through both steps.
Yes, we contact you right away if we uncover hidden damage during disassembly. Nothing moves forward without your approval. We will also communicate with the insurance company as needed.
Yes, we work directly with insurance estimates and help explain them. If something needs to be corrected or updated, we handle that communication. Our goal is to reduce confusion and keep the process smooth.
Yes, in Nebraska you have the right to choose your repair shop. Insurance companies may offer suggestions, but the final decision is yours. We are always here to answer questions before you decide.
Scheduling depends on parts availability, insurance communication, and your schedule. We will review all timing with you up front so you know what to expect. Our goal is to make the process as convenient as possible.
Yes, we work with all insurance companies. No matter who your carrier is, we can help guide the claim and keep you informed. You can bring your vehicle straight to us.
No, choosing your own repair shop does not affect your coverage. Your benefits remain the same no matter where you take your vehicle. The choice is always yours.
Most insurance companies only require one estimate. You are not required to get multiple quotes unless you personally want to compare options. One visit is usually all it takes to get started.
If we find additional damage during repair, we write a supplement that explains the necessary updates. We handle communication with the insurance company so you do not have to. This is a normal part of the process, and we keep you informed throughout.
Yes, we are happy to explain your deductible and how it applies to your repair. We will walk you through what may be covered and what is out of pocket. Our goal is to make the financial side feel as clear as the repair side.
We check the vehicle in, pre-wash it, and complete a diagnostic scan. Then we begin a detailed disassembly to uncover any hidden damage. Once we have a complete plan, we contact you before anything moves forward.
Yes, we pre order parts whenever possible to help reduce delays. Having parts ready helps us move your repair along more smoothly. If any parts change after disassembly, we will update you right away.
Yes, we scan vehicles before and after repairs to check for related issues. Modern vehicles rely heavily on electronic safety systems, so scanning helps ensure everything is functioning as it should.
Yes, we road test vehicles when needed to ensure everything is performing correctly. This helps confirm that issues like warning lights, sensors, or drivability concerns have been properly addressed.
Yes, we clean both the interior and exterior before returning the vehicle to you. It is one of the ways we want you to feel taken care of when the repair is complete.
OEM procedures outline how the manufacturer intends repairs to be completed. Following them helps protect the structural integrity, safety features, and long term performance of your vehicle. At Wenzl’s, we use these procedures on every repair.
Yes, you can request OEM parts and we will help you understand when they are recommended or required. OEM parts fit your vehicle exactly as intended, which often leads to the best results.
Sometimes insurance companies specify alternative parts, and when that happens we review the options with you. We never use parts from unknown or untrusted sources. If you have preferences about parts, we will discuss them openly.
Yes, we explain all part options in plain language so you can make an informed choice. We want you to understand what is being used and why.
Yes, we provide a Limited Lifetime Warranty on workmanship and paint for as long as you own your vehicle. This gives you long term peace of mind.
PDR is a method used to remove dents without sanding, fillers, or repainting. It works by gently massaging the metal back into place from behind the panel. When the paint is not damaged, it is one of the cleanest repair options available.
Often yes. PDR is commonly used for hail dents that have not cracked the paint or stretched the metal. We will inspect your vehicle and let you know if PDR is the right solution.
PDR is a great option when it is appropriate because it preserves your factory finish. Traditional repair is still needed when dents are too deep or the paint is damaged. We will help you understand which method fits your situation.
Most comprehensive insurance policies cover hail damage. We can help you understand your coverage and what to expect. Our team also helps coordinate communication with your insurer.
Yes, photo estimates are a convenient first step. Once we see your vehicle in person, we can confirm the full extent of the damage and recommend the right repair plan.
Yes, any needed calibrations are completed as part of the repair process. Once repairs are done, we make sure your cameras, sensors, and safety systems are functioning correctly. This is an important part of modern collision repair.
Even smaller impacts can disturb the alignment of sensors and cameras. ADAS systems rely on precise positioning to function safely. Calibration helps ensure these systems work the way the manufacturer intended.
Yes, if your vehicle requires calibration, we will explain what needs to be done and why. You will always know what steps are being taken and what to expect.
Our Limited Lifetime Warranty covers workmanship and paint for as long as you own your vehicle. It reflects our confidence in the quality of our repairs. If you ever have concerns, we are here to help.
Just give us a call and we will take a look. Sometimes small things become noticeable after a few days of driving, and we want you to feel comfortable reaching out. Your satisfaction matters to us.
We do not offer towing directly, but we can help you understand your options and what steps to take. Many insurance companies include towing in their coverage. We are happy to guide you through the process.
We do not provide rental cars ourselves, but we help coordinate the process with your insurance company when rentals are part of your coverage. We can also guide you on where to start if you need one out of pocket.
Yes, just let us know and we will help make arrangements. We try to make drop-off as convenient as possible for your schedule.
Yes, someone else can pick up your vehicle as long as we coordinate it with you ahead of time. We simply need your permission so we can release it safely.
Yes, we repair dealership-owned vehicles and follow OEM repair procedures for every brand. The process is the same as it is for individual customers — transparent, thorough, and customer-focused.
